Customer Support Centre

Advice and answers from the Metigy Team

Connect and Manage Your Pages

We describe pages as referring to a page or account on a social network that you manage - this means you have full access to manage content or settings for that page. An example is a Facebook page for your business or your business' Twitter profile. This is sometimes referred to as Connect or Connecting a page.

Before you read this article, make sure you have read Understanding Social Network Connect and Tokens as it will help you understand more of what this process gives you.

To get to them, it depends on which plan you are on. For those on the Our single brand plans including the free, professional and Team plans, go to your SMB Brand manager where you will find tabs for your account, competitors and other settings.

If you are on one of the multiple brand plans such as Agency and Enterprise, you will need to go to your Enterprise Brand Manager and then click the 'cog' next to the brand you want to add pages to.

Page Manager

Your list will look something like this:

Metigy Brand Page ManagerMetigy Brand Page Manager

The icons tell what type of pages they are (in this case Facebook and Twitter). Next to each page is a green tick

which indicates that each page is connected and has a valid token (see our tokens explained section for more on this).

Adding new pages

Assuming you haven't already set up all of your pages, you will be able to click the + ADD NEW button. If you have reached your limit, you will not be able to click on the button.

A panel will slide in from the left and from it, you can select the type of page to add. If you do not wish to, simply click the cross above it.

Metigy Platform to Connect ChooserMetigy Platform to Connect Chooser

When you click on a network, it will trigger a popup to load. This is because we have to go to the relevant network and have you authorise Metigy to access that page.

Once you complete that, the popup will close, and for networks that support only 1 account (e.g. Twitter), the page will have been added.

Metigy Location Picker only one location availableMetigy Location Picker only one location available

For more complex ones such as Facebook and LinkedIn, the panel will update to list the pages you manage. You can then select the one you want to use:

Example of choosing to connect several social media pagesExample of choosing to connect several social media pages

Once you are finished, hit the 'SAVE' button, and your page list will update.

If you have any trouble connecting your page, be sure to use the Intercom Support link if you need help.

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