The Metigy team regularly update the FAQ section with answers to all questions we most frequently get asked, so this is a great place to find important information.
@mentions: Using Multi-Channel Mentions for social tagging
23rd August 2021 by Clare Riley
What is the Multi-Channel Mentions feature? Here at Metigy, we know that @mentions and social tagging is an important part of building collaborations online, along with expanding your audience. So we’ve launched an easy way to @mention the same profile across the multiple posts you create on your social media channels from within the Metigy…
Creative Services: Graphic Design FAQs
22nd June 2021 by Clare Riley
What is Metigy’s Creative Services? Metigy’s Creative Services gives you access to a world of on-demand design. Our Creative Services were built with you in mind to bring visually engaging graphic design to your business so you can capture the right kind of attention and engagement across your social media and marketing efforts. We take…
Can I publish to Stories, Reels, IGTV using Instagram Content Publishing?
18th February 2021 by Clare Riley
We’d love to be able to offer this and help support your creativity even further, but these content types are not yet supported by Instagram’s publishing API, you can only post images and videos to your feed at this stage. This means Instagram Content Publishing does not currently support: Stories/Reels Shopping tags Branded content /…
What are the different types of posts on Instagram?
18th February 2021 by Clare Riley
There are many different types of posts available to publish on Instagram, everything from standard photos or images, to carousels featuring up to 10 images; and videos that become stories. Currently however, not all content types are available through Instagram Content Publishing. You can learn more about content types like the feed, IGTV and Stories…
What file types should I use for Instagram Content Publishing?
18th February 2021 by Clare Riley
JPEG is the only image format supported. Extended JPEG formats such as MPO and JPS are not supported. Don’t forget to use Metigy’s in-built image search tool to find images that work for your brand and content theme. You can also upload a video file in a MOV or MP4 format. Here’s how to schedule…
How to connect your Instagram account to Metigy
18th February 2021 by Clare Riley
If you have tried to connect your Instagram account to Metigy you might be wondering why you are prompted to log in to Facebook first. The simple answer is that Facebook owns Instagram and this is a move by Facebook to bring Instagram inline with Facebook’s other tools. It opens up more reporting metrics and…
Who can use Instagram Content Publishing?
18th February 2021 by Clare Riley
Anyone who has a Metigy account can access this new feature. If you’re an existing customer with an Instagram account currently connected, you will need to reconnect it to activate this new feature. For a short time, you’ll be prompted to refresh your connection to Instagram when you log in to Metigy. A pop up…
18th February 2021 by Clare Riley
It’s great to hear you’ve already linked your Instagram account to Metigy. For a short time, you’ll be prompted to refresh your connection to Instagram when you log in to Metigy. A pop up message will appear asking you to confirm the refresh for the accounts you’ve previously linked to Metigy. Then hit continue and…
What happens if I need to edit or remove an Instagram post that I’ve scheduled through Metigy?
18th February 2021 by Clare Riley
You’re always in control of your posts and content calendar when you use Metigy. Editing and removing a post on our platform is easy and here’s how. To remove a scheduled post from your calendar that is yet to go live, you’ll need to archive it. Using the top left navigation, click the ‘content planner’…
