The Metigy team regularly update the FAQ section with answers to all questions we most frequently get asked, so this is a great place to find important information.
Can Metigy help me use Instagram and learn more about it?
18th February 2021 by Clare Riley
We like to think so! We have lots of articles available in our Metigy Learning space written by social media marketing experts. If you’re stuck on something in the Metigy platform itself, you can troubleshoot in our Support Archive. If you have any questions on this, please feel free to reach out to us via email or…
Can I schedule or auto-publish to Instagram using Metigy?
18th February 2021 by Clare Riley
Yes! Our connection with Instagram means exactly that – you can post your images and updates from within Metigy. Instagram has placed a limit of 25 published posts within a 24-hour period through connected third party tools like Metigy. And don’t forget that depending on your plan with us, you can pre-schedule up to 1,000…
How to connect your Instagram account to Metigy
18th February 2021 by Clare Riley
If you have tried to connect your Instagram account to Metigy you might be wondering why you are prompted to log in to Facebook first. The simple answer is that Facebook owns Instagram and this is a move by Facebook to bring Instagram inline with Facebook’s other tools. It opens up more reporting metrics and…
Can I approve a post before it goes live to Instagram?
18th February 2021 by Clare Riley
You always have visibility of your post before it goes live through our content creator and calendar, however, if you want to set up an approval workflow for your business, you can do so through one of our paid plans. See here for more information on our different plans or speak to one of our…
What data does Metigy collect about my Instagram account?
18th February 2021 by Clare Riley
We know that data protection is important to our users and we’re committed to keeping your data safe. You can read more about how we handle your privacy, by viewing our policy here. If you have any questions on this, please feel free to reach out to us via email or via online chat. Want to try…
What happens if I need to edit or remove an Instagram post that I’ve scheduled through Metigy?
18th February 2021 by Clare Riley
You’re always in control of your posts and content calendar when you use Metigy. Editing and removing a post on our platform is easy and here’s how. To remove a scheduled post from your calendar that is yet to go live, you’ll need to archive it. Using the top left navigation, click the ‘content planner’…
Can I cancel my subscription to Metigy?
18th February 2021 by Clare Riley
If you’re on a paid plan and wish to downgrade to a lower tier, you can change your subscription at any time. We recommend downgrading to the free account if you do not wish to keep paying for the service. We don’t like to say goodbye, but if you wish to cancel your account, please…
Who can use Instagram Content Publishing?
18th February 2021 by Clare Riley
Anyone who has a Metigy account can access this new feature. If you’re an existing customer with an Instagram account currently connected, you will need to reconnect it to activate this new feature. For a short time, you’ll be prompted to refresh your connection to Instagram when you log in to Metigy. A pop up…
What kind of Instagram account do I need to use Instagram Content Publishing?
17th February 2021 by Clare Riley
Instagram Content Publishing is available to ‘business’ accounts only and so that means creator or personal accounts are not supported at this time. However, the soon to be released Metigy iOS mobile app will mean you can create and schedule for these accounts too, and Metigy will send you a real-time alert so you can…
