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Ep14: Customer retention marketing with Amber Dermoudy from General Assembly & Khoros

14th February 2020

Fun fact: Acquiring a new customer can cost five times more than retaining an existing customer. Can your business afford to ignore your existing customers? That’s what I’m exploring today with my special guest Amber Dermoudy, social media strategist at Khoros and digital marketing educator at General Assembly.

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Tags: social media, marketing, social marketing, artificial intelligence, Branding, Digital Marketing, retention, word of mouth, Podcast, loyalty, facebook messenger, community

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